Crystal Morrow’s first day as a DeKalb County 911 operator proved to be the ultimate test after the months of training she spent preparing for the job. During the first half of her Monday shift Morrow had answered several calls including one for a burglary in progress and another for a house fire. Then, just four hours into her day, she picked up a call from what seemed like a very familiar voice. “I heard her voice, and I saw her name pop up on the screen. I was like, ‘Wait. This is my aunt,’” said Morrow. “I did freeze. Like I really, my hands froze over the keyboard but I knew I had to go ahead and get it in.” Her aunt was calling for help because Crystal’s father had gone into diabetic shock. While she was panicking inside, she learned from her training to remain calm and was able to process the emergency call with her aunt, saving her dad’s life. Listen to the 911 call here.